Is Paybis the Best Coinmama Alternative for Beginners?

Updated December 17, 2025

Key Takeaways

Paybis is better for beginners who prioritize speed, clarity, and reliable support. While Coinmama can take longer to verify new users and resolve issues, Paybis offers instant processing (<1 minute) and near-to-instant settlement times that depend on the blockchain. Fees start from 0.49% and are shown upfront before you confirm, and 24/7 support in 9+ languages responds within 1–2 minutes on average. Both serve 180+ countries, but Paybis supports 90+ cryptocurrencies and provides a simpler, faster way to move from fiat to crypto.

Paybis vs. Coinmama: The Core Differences at a Glance

Coinmama launched in 2013 as a beginner-friendly broker. In 2025, beginners deserve instant verification, transparent fees, and human support when transactions are pending. Here’s how the platforms compare when buying your first $500 of Bitcoin.

Speed & Support Comparison

Platform	Verification Time	Support	Fee Structure
Paybis	2-5 minutes	24/7 live chat	0% first purchase
Coinmama	15 min – 1 hour	Email/ticket	Tiered: 3.90% → 2.93% after $18K
Binance	Few minutes	24/7	Low (0.1%) but complex

Selection & Trust Comparison

Platform	Cryptocurrencies	Global Reach	Trustpilot Score
Paybis	80+ direct fiat purchase	180+ countries	4.0/5 (29,993 reviews)
Coinmama	~15 direct, 500+ swap	Restricted 30+ regions	3.5-4.4/5 (884 reviews)
Binance	500+	Global but fragmented	Varies by region

Fee Comparison: Loyalty Levels vs. Transparent Pricing

You want to buy $500 of Bitcoin. With Coinmama, your fee depends on whether you’re “Crypto Curious,” “Crypto Enthusiast,” or “Crypto Believer.” With Paybis, you see the exact breakdown before you click confirm.

How Coinmama’s Loyalty Tiers Work

Coinmama charges commission fees from 0.99% to 3.90% depending on your tier:

• Crypto Curious (starting level): 3.90% fee
• Crypto Enthusiast: 3.41% fee after $5,000 in purchases over rolling 90 days
• Crypto Believer: 2.93% fee after $18,000 over 90 days or $50,000 lifetime

When you’re buying your first $500, you pay 3.90%. You won’t reach better rates until you’ve spent thousands.

How Paybis Fees Work

We break down every cost before you confirm payment:

• Service Fee: Fees start from 0.49% (shown before you confirm)
• Network Fee: Blockchain gas fee, typically $3-5 for Bitcoin

Fee details appear before you click confirm, with no surprises on your statement.

Verification Speed: Waiting Hours vs. 2 Minutes

When you decide you want Bitcoin, you want it today.

Paybis: Identity Verification (AML/KYC)

Upload your government ID (passport, driver’s license, or national ID). Take a selfie while slowly moving your head right, left, up, and down. Our automated system checks your identity.

“I appreciate Paybis for its ability to facilitate instant cryptocurrency purchases using my card, which significantly enhances the efficiency of my transactions.” — Verified user review of Paybis

Coinmama: 15 Minutes to 1+ Hours Manual Review

Coinmama says verification typically takes around 30 minutes, but users report 15 minutes to multiple hours. You must hold your ID plus a handwritten note saying “Coinmama” with today’s date while taking a selfie. A human reviews every submission. Multiple Trustpilot reviews mention repeated photo rejections and extended review periods.

Global Availability and Restricted Countries

Paybis operates in 180+ countries (48 US states) with up to 70 fiat currencies and up to 20 payment methods including SEPA, PIX, Skrill, Neteller, ACH, M-Pesa, SPEI, and Blik.

Coinmama is restricted in over 30 regions including New York, Louisiana, Russia, Iran, North Korea, Syria, and Venezuela. The platform supports multiple payment methods but fewer local options than Paybis.

If you need instant local payment methods like PIX, Paybis supports more regional options than Coinmama.

Customer Support: Live Chat vs. Email Tickets

Your transaction is pending. Do you want to wait 24-48 hours for an email response or talk to someone in 15 seconds?

Paybis: 24/7 Live Chat with Humans

Our support team works 24/7 in 9+ languages with an average 1–2 minute response time. Watch our step-by-step guide to using Paybis live chat to see how quickly we connect you to help.

“Its the best site to buy crypto with fiat, with no kyc. There was no problem, everything went right!” – Verified User on Trustpilot

Coinmama: Email and Limited Live Chat

Support typically responds to email inquiries within 24 to 48 hours. Instant customer support is only available during normal Israeli business hours (9:00 to 18:00 GMT+3). Outside those hours, you submit a ticket and wait.

Cryptocurrency Selection and Altcoin Availability

You started with Bitcoin, but now you want Ethereum, Solana, or stablecoins. How many cryptocurrencies can you buy directly with your credit card?

Paybis: 90+ Cryptocurrencies for Direct Purchase

Paybis supports trading of more than 90 cryptocurrencies including Bitcoin, Ethereum, Solana, Cardano, Litecoin, and 75+ more. You can buy altcoins directly with fiat without buying Bitcoin first.

Coinmama: ~15 Direct Purchases, 500+ Swaps

Coinmama supports over 15 cryptocurrencies for direct purchase, but 8 of the top 20 cryptos are missing. The platform claims to support over 500 cryptocurrencies through its swap tool, but most cannot be directly bought with fiat.

Step-by-step: How to Buy Crypto on Paybis

Buying your first Bitcoin takes 10 minutes from account creation to crypto in your wallet.

The 4-step Process

1. Create Your Account and Verify Identity (2-5 minutes)

Visit Paybis.com and enter your email and password. Verify your email via the link we send. Upload your government ID and complete the liveness check by moving your head slowly.

2. Select Amount and Cryptocurrency (30 seconds)

Use our crypto calculator to enter how much fiat you want to spend. Select the cryptocurrency you want. The calculator shows exactly how much crypto you’ll get and displays all fees: Service Fee + Processing Fee + Network Fee = Total.

3. Choose Wallet and Payment Method (1 minute)

Select “Paybis wallet” for a secure custodial wallet, or enter your own external wallet address. Choose your payment method: credit/debit card, bank transfer, Apple Pay, Google Pay, Skrill, Neteller, or PIX. First card purchases have $0 Paybis fee.

4. Pay and Receive Crypto (Instant processing < 1 minute; near-to-instant settlement depends on the blockchain)

Enter your card details and complete 3D Secure authentication via text or app notification. Your price locks for 15 minutes. Once payment confirms, your crypto transfers to your wallet. Paybis wallet receives crypto instantly. Settlement time is near-to-instant (depends on the blockchain).

Purchase limits start at $5 minimum and increase as you verify additional documents and build transaction history. Learn more about Paybis purchase limits.

Watch our complete video walkthrough of buying Bitcoin with a credit card.

“I like how easy it is to buy crypto with my card and send it directly to my wallet. The interface is clear, transactions are fast, and support has been helpful whenever I had questions.” — Verified user review of Paybis

Pros and Cons Summary

Every platform has trade-offs. Here’s the honest assessment.

Paybis Strengths

• Instant processing (< 1 minute) and near-to-instant settlement (depends on the blockchain) get you crypto quickly.
• 24/7 support with average 1–2 minute response means help when you need it
• All fees displayed before confirmation with no card statement surprises
• 180+ countries with local payment methods like PIX, SEPA, and FPS

Paybis Limitations

• Fees start from 0.49%. vs. Binance’s 0.1% trading fees (processing + service + network fees, with total cost varying)
• No advanced trading tools (spot pairs, margin, futures, technical charts)
• Some purchases rejected for security with limited explanation.

Coinmama Strengths

• Operating since 2013 with FinCEN and FINTRAC registration
• Level 3 users can purchase up to $1,000,000 lifetime
• 500+ cryptocurrencies available through swap tool

Coinmama Limitations

• Loyalty levels from 3.90% to 2.93% require tracking 90-day purchase volume
• 24-48 hour email response times and limited live chat hours
• Only ~15 cryptocurrencies for direct fiat purchase vs. Paybis’s 80+
• Human review of ID submissions takes 15 minutes to hours
• Restricted in 30+ regions including major markets

Conclusion: Which Exchange Should You Choose?

Your decision depends on what matters most: absolute lowest fees, simplicity, or speed.

Choose Binance if: You want absolute lowest fees (0.1%) and are willing to learn complex trading interfaces. You’re comfortable with verification delays and inconsistent support. You plan to trade frequently and fee savings compound.

Choose Coinmama if: You’re already a Coinmama user with Crypto Enthusiast or Crypto Believer status and benefit from reduced fees. You’re willing to wait hours for verification and 24-48 hours for support. You primarily buy Bitcoin and Ethereum.

Choose Paybis if: You want instant processing (<1 minute), near-to-instant settlement (depends on the blockchain), and 24/7 support, not next week. You value 24/7 human support over saving 2% in fees. You want transparent fee breakdowns shown before you pay. You live where local payment methods matter. You’re buying crypto occasionally (1-4 times per month) rather than trading daily.

Ready to buy Bitcoin? Create your Paybis account, complete identity verification (AML/KYC), and confirm your total cost upfront (fees start from 0.49%). We accept all major credit cards, Apple Pay, and Google Pay.

Key Terminology

Loyalty Level: Coinmama’s tiered fee system where commission rates (3.90% to 2.93%) depend on maintaining minimum purchase amounts over rolling 90-day periods. New users start at the highest 3.90% tier.

Service Fee: The commission charged by the platform for facilitating your transaction. Paybis charges 0% on your first card purchase, then 0.49%.

Network Fee: The blockchain gas fee paid to miners or validators to confirm your transaction. This varies based on network congestion and is a pass-through cost.

KYC (Know Your Customer): The mandatory identity verification requiring government ID and selfie to prevent fraud and comply with regulations. KYC (Know Your Customer): The mandatory identity verification requiring government ID and selfie to comply with regulations.

Liveness Check: The selfie verification where you move your head slowly in different directions to prove you’re a real person. This prevents identity theft and account fraud.

Custodial Wallet: A cryptocurrency wallet managed by the exchange where they hold the private keys. Paybis offers free custodial wallets with instant deposits.

Spread: The difference between the market price of cryptocurrency and the price you pay when buying. Some “zero fee” exchanges make money from undisclosed spreads instead of transparent commissions.

Direct Fiat-to-Crypto Purchase: Buying cryptocurrency directly with traditional currency (USD, EUR) without first buying Bitcoin and trading for altcoins. Paybis supports this for 80+ cryptocurrencies.

3D Secure (3DS): The additional authentication step during card payments where your bank sends a verification code via SMS or app. This protects against unauthorized card use.