FAQ

On Paybis, you can buy Bitcoins instantly with credit card or debit card. In fact, any transaction with bank cards should take less than 15 minutes to complete.
Our average customer’s verification time is 3 to 5 minutes, and it takes around 10 minutes for you to receive your Bitcoin:

  • Please also keep in mind that to buy Bitcoins online, there could be delays in the Bitcoin network, which can cause longer confirmation times.
  • On top of that, to make sure verification takes a mere 3 minutes, submit your documents in good quality with all the fields visible.

It’s advised that you spend on BTC as much as you can afford to lose. Bitcoin is still a very volatile cryptocurrency that can increase or decrease in value very quickly.
People who are still planning their first Bitcoin purchase often ask, “is it possible to buy half a Bitcoin?” And the good news is, you can buy as much as you want
It’s possible to buy anywhere from $70 up to $20,000 worth of Bitcoin per day, and $50,000 per month (or the equivalent amount in euros (EUR), pounds (GBP), and other available currencies).

Paybis’ service is available in more than 180 countries. But to see if it’s possible to sell BTC in your location you will need to check the list of restricted countries and countries that are not eligible for card payouts
On top of that, if you proceed with selling Bitcoin to credit or debit card, then during the credit card authorization process, you will be reminded about the countries in which we can deliver our service.
Just to point out, the top countries where people choose to sell Bitcoin are the USA, Singapore, Hong Kong, Ukraine, Sweden, and many more.

To purchase Bitcoin, you will have to pay 3 types of fees:

  • A credit/debit card fee - This is a fee that the payment service takes from Paybis for processing your payment.
  • Paybis fee - This is our fee that is taken for providing the service – our revenue.
  • Bitcoin network fee - This is a fee that Paybis pays to deliver your Bitcoin.
    • All transactions that happen on Bitcoin's blockchain are charged a fee that miners receive for confirming your transaction. 

When you sell your Bitcoin and choose to receive the funds on your Credit or Debit card, there are three different fees to keep in mind:​​​

  • The fee our bank charges to deliver the funds to your card.
  • Paybis fee (a fee that is taken for providing the service).
  • Bitcoin transaction fees (a fee that Bitcoin miners receive to confirm your transaction. This fee is charged to your wallet).

If you are looking at which Bitcoin wallet to use when you are buying Bitcoins for the first time, we suggest that you use a desktop wallet because they are both fast and reliable.
We have tested most of the Bitcoin wallets and came to the conclusion that the best option is Electrum. It’s everything you need to get started.

While the transaction process takes only a few minutes to complete, your bank’s processing times will determine when your funds are added to your account. Usually, this takes anywhere from 1 to 5 business days.

  1. Register and verify your account.
  2. Go to Exchange page and choose the type of currency you want to spend.
  3. Choose the type of currency you want to receive.
  4. Type in the money amount you want to spend.
  5. Press the Continue button.
  6. Fill in all essential information into the boxes marked with *.
  7. Read and agree with Terms & Conditions and press button Continue.
  8. Complete a payment using details provided in order description, those you can find in your Dashboard section.
  9. Please wait while our operator checks your payment.
  10. Check realtime status of your order over Dashboard.

When you want to buy Bitcoin with credit card or debit card instantly, it’s important to verify your identity.
This is because most governments see Bitcoin and other cryptocurrencies as money or a digital asset. This has resulted in a series of regulations that cryptocurrency exchanges need to abide by:

  • Similar to banks, Paybis requires customers to go through a KYC (Know Your Customer) or ID verification process to confirm the ownership of the customer’s credit/debit card.
  • The good news is that the verification process is straightforward and, on average, it only takes 3 minutes to complete. You simply need to upload your government ID (passport, ID card or driving license) in good quality to ensure that our automated system can process and approve it.

You can verify your account on this page, but you will have to sign up first.

Some of the following documents might be required during the verification process at Paybis.com

Identity Verification:
  • Government issued International Passport
  • Government issued Identity Card
  • Government issued Driving License
  • Selfie with Identity Document
Address Verification:
  • Bank Statement, not older than 3 month
  • Paper versions or electronic versions are allowed
  • No modifications are allowed to the documents
Additional Verification Documents:
  • Selfie with Credit Card (in specific cases, only when making payment with your Debit/Credit Cards)
  • Photo with printed or handwritten declaration (in specific cases, for high amounts)

It is highly likely that you can purchase Bitcoin in your location, as Paybis supports more than 180 countries.
Furthermore, countries where people choose to buy Bitcoin with Credit Card or Debit Card include the USA, Germany, Canada, Russia, Ukraine, the United Kingdom, India, Belarus, Australia, and France.
In fact, there are only a handful of countries that we don’t support, and the full list is available here.

It all depends on the chosen type of exchange. Please contact our Support Agents for details.

Yes, you are able to purchase Bitcoin with prepaid cards. You just need to make sure that it has the Visa or Mastercard logo on it and that it allows international payments.
In addition, if you are looking to buy Bitcoin with Visa card or Mastercard, that’s possible in more than 180 countries. These include the USA, the United Kingdom, India, Australia, France, Spain, Korea, and most of the Arabic countries.

To get full access for all types of currencies you’ll definitely need to verify your account. In some specific cases you can complete your exchange without verified account.

There are several major developments planned for the year 2020 that have previously helped the price to grow: 

  • The 3rd Bitcoin halving event is planned to occur in May/June of 2020 (it will make harder to produce new Bitcoins). So, if demand for BTC stays the same, the price should increase.
  • Facebook is planning to launch its own cryptocurrency “Libra” in the summer of 2020, which will create some buzz around other cryptocurrencies.

With these events in mind, it’s expected that Bitcoin’s price will grow, but nobody can be certain by how much.

  • Visa/MasterCard credit/debit card is the fastest way to buy bitcoin on Paybis.com.
  • The first transaction usually takes up to 15 minutes, dependant on whether or not your KYC/Verification was automatically approved (correct personal details, good quality pictures of ID, not using TOR browsers, VPN’s or proxies).
  • Consequent transactions normally only take 5 minutes.

You’ll need to upload a few copies of specific documents to confirm your identity.

We accept scanned copy of passports and bank statements in good resolution. For further information please go here.

No, if you have already made a payment using the details provided in order description, then this order is considered as completed and can't be canceled.

Unfortunately, you can’t reopen a canceled order.

According to our rules it is only possible if the payment hasn't been sent out within 48 hours after submitting an order with PayBis service.

Invent random symbol password and remember it. If you lose it you, can always recover the password via email. 

You can restore it using our Username reminder service.

  • Unfortunately not. Despite the fact that Bitcoin Cash itself is called anonymous cryptocurrency we ask our customers to identify themselves in order to comply with international AML requirements.
  • For Visa/MasterCard credit/debit cards, limits are USD 20,000/50,000 per week/month.
  • For other digital wallet payments like Advanced Cash, Payeer and others, we allow up to USD/EUR 500,000 per week.
  • With Bank Transfers EUR/USD/RUB we allow up to USD 200,000 of purchases per week or equivalent in other currencies.

You can restore it using our Password recovery service.

Just as with banks and other financial institutions, PayBis follows anti-money laundering guidelines and regulations. At some point in your time with us we may need to ask your address or ID proof in order to process your payments. Should we need this, we will notify you during the payment process.

In order to verify your address, all documents should match the listed criteria: full, readable and clear copy of the documents clearly showing your address and the date in the case of a letter. Documents should not be older than 3 months. Documents must be in color at a high resolution (at least 150 dpi), all documents are to be issued in English (or Latin letters, otherwise a certificated translation should be provided), all documents must be standard full-sized page (uncropped).

1. Utility bill - gas, electricity, phone (please note that we can only accept landline and not mobile phone bills).

2. Bank or credit card statement (Must be a physical letter rather than an online statement).

3. Council tax or HMRC notification.

4. Other government or financial institution issued document.

If your document is not recognized by our security system, the verification will be rejected and another document will be requested.

  • For all payment methods that require KYC/Verification, you will have to submit your personal information, address, and upload verification documents.
  • Your personal info should match your ID Documents.
  • The document should be uploaded in good quality, all four corners of the document should be visible, all text should be readable, do not use flashlights or web cameras. Max document size should be 5MB.

Every customer is allowed to use up to 3 cards when receiving funds from Paybis.

What will happen with the pictures of my documents after I send them to you? How will these pictures be used? Where do you store them and how can I be sure they won't be used to make me potential harm in future?

The photos that you upload are then shared with 3rd party partner for KYC/AML and Document verification checks.
We can’t disclose the company name for security reasons, but the company is a worldwide leader in this segment.

The documents are stored on a secure server without public access to the Internet for safety reasons, even you after uploading the documents do not have an access to them to ensure that in case your account at paybis.com had been compromised, nobody would be able to get access to your personal information.

We are operating under European Union Data Protection Laws and are regulated by http://www.dvi.gov.lv/en/ with registration number #004344, we are also licensed as MSB in the United States of America and are bound by the United States Privacy Act.

The verification process is usually conducted within 15 minutes, but in some cases it can take up to 24 hours.
We cannot disclose the exact list of accepted document due to security reasons.
As practice shows, International Passports are accepted in ~95% of the cases from any country.
You may contact our support agents in order to get advise about a particular country or document.
Our Company is registered in UK with offices in Glasgow (UK) and Riga (Latvia).

When you are investing in an asset that fluctuates a lot, like Bitcoin, it’s advised to sell using a dollar-cost averaging strategy, which means that you would withdraw Bitcoin every time it peaks at a higher price point. This way, you make a profit and protect yourself from large price fluctuations.
It’s also worth mentioning that the main reason people lose money when investing in lucrative assets, including Bitcoin, are their overhyped expectations about the price increase. 
Everyone in the crypto community hopes to see a day where Bitcoin reaches 1 million USD, but very few actually believe it’s a realistic scenario. So, the main reason to sell BTC is to “lock your profits” and avoid potential future losses.

We support more than 180 countries worldwide. So, you will most likely be able to perform a transaction.
To make sure your location is supported, check the full list of countries here.

While we are not able to give financial advice or impose our opinion, we do believe that Bitcoin Cash is a good investment due to the following facts:

  • Bitcoin Cash is currently listed in the top 10 cryptocurrencies by market capitalization.
  • Bitcoin Cash has a, generally, positive sentiment.
  • Bitcoin Cash is listed on all major cryptocurrency exchanges.