Faq

1. Register and verify your account.

2. Go to Exchange page and choose type of currency you want to spend.

3. Choose type of currency you want to receive.

4. Type in money amount you want to spend.

5. Press button Continue.

6. Fill in all essential information into the boxes marked with *.

7. Read and agree with Terms & Conditions and press button Continue.

8. Complete a payment using details provided in order description,those you can find in your Dashboard section.

9. Please wait while our operator will check your payment.

10. Check realtime status of your order over Dashboard.

A. You can verify your account following this page https://paybis.com/en/verification , but you will have to sign up first.

Our General requirements are the following:

Here You can verify Your account. Your current status is: Verified

To verify your account you will need to upload required documents. All uploaded documents must meet all of the following requirements:

1. Selfie photo in high resolution in front of the mirror holding in hands Government issued photo ID (passport is preferable).

2. Utility bill for gas, electricity, landline phone (please note we can only accept landline and not mobile phone bills) or bank statement (must be a physical letter rather than an online statement) in high resolution.

3. Photocopy or a scan of the same photo ID used in paragraph 1 in high resolution.

4. Other kind Governemnt issed photo ID's copy like driving license or national ID card in high resolution. (This field will not be essential if all 3 mentioned paragraphs will meet our inquiries.)

A. It’s all depends of chosen type of exchange.

A. To get full access for all types of currencies you’ll definitely need to verify your account. In some specific cases you can complete exchange without verified account.

A. That means your account is not approved yet and you will have some restrictions to use our services.

A. Yes,there are. For beginning you can’t exchange more than 500$ per 1 month.

A. You’ll need to upload few copies of specific documents to confirm your identity.

A. Usually verification process takes from 2 to 48 hours. Verification time may vary due to specific place of residence. 

A. We accept scanned copy of passport and utility bills in good resolution. For further information please go here.

A. No,if you already did a payment using details provided in order description,then this order is considered as completed and can't be canceled.

A. According to our rules it is only possible if payment wasn't sent out within 48 hours after submiting order with PayBis service.

A. Invent random symbol password and remember it,additionally answer security question,activate 2 factor authentication.

A. You can restore it using our Username reminder service.

A. You can restore it using our Password recovery service.

A. Just as with banks and other financial institutions, PayBis follows the rules and principles on the fight against money laundering. We reserve the right at any time to ask the evidence / proof of your address, or your personality, to provide uninterruptible operation. We will inform you in a timely manner if the need appears. 

Under the rules of the ID document data validation, verification can be successfully completed if the conditions of downloaded files will match our criteria: all files must be in high resolution (at least 150 dpi), on the picture with ID document should be captured only you.

1. User's selfie picture in front of a mirror holding in hands his ID document should be in high resolution.

2. Scanned copy of ID document or a picture of it should be in high resolution.

A. Just as with banks and other financial institutions, PayBis follows anti-money laundering guidelines and regulations. At some point in your time with us we may need to ask for address or ID proof in order to process your payments. Should we need this, we will notify you during the payment process.

In order to verify your address all documents should match listed creterias: full, readable and clear copy of the documents clearly showing your address and the date in the case of a letter. Documents should not be older than 3 months. Documets must be in colour high resolution (at least 150 dpi), all documents are issued in English (or Latin letters,otherwise certificated translation should be provided), all documents must be standard full-sized page (uncropped).

1. Utility bill - gas, electricity, phone (please note we can only accept landline and not mobile phone bills).

2. Bank or credit card statement (Must be a physical letter rather than an online statement).

3. Council tax or HMRC notification.

4. Other government or financial institution issued document.

A: The following Exchange Directions are available:

WebMoney -> OkPay (Automatic)

WebMoney -> PayPal (Manual)

WebMoney -> Money Gram (Manual)

Web Money -> Western Union (Manual)

PayPal -> Web Money (Automatic)

OkPay -> Web Moeney (Automatic)

Money Gram -> Web Money (Manual)

Western Union -> Web Money (Manual)


In order to make an Exchange Order please follow the process:

1. Home Page: Select a trade direction you need (e.g. PayPal -> Web Money) and enter the amount in "You Spend" or "Your Recieve" fields and press Continue.

2. Next you will be navigated to Order Details View: Please check that all information is correct and enter your WMZ Purse Nr into "Your WEBMONEY USD account details" field. (i.e. Z1234567890).

3. Read and if you agree check the "Terms and Conditions" checkbox.

4. Next you will be redirected to Payment system gateway (i.e. PayPal Payment web page). Enter your credentials there and proceed. Please note that you are entering credentials not on our website but on the Payment provider that you are using (i.e. PayPal). We do not have access to your accounts in any way.

5. As Result, you will be redirected back to PayBis page, review all info once again and press Pay with Payment Method button (i.e. Pay with PayPal). Afterwards your order will be processed and money transfered to our account.

6. You will get email notifications about your order.

     6a. If Exchange direction was Automatic, then payout will be made within 5-15 minutes. 

     6b. If Exchange direction was Manual, then payout will be made by our operators within 2-3h during our working time, or latest in 24h from payment date during our Workdays. 

7. After PayOut has been made, you will recieve email confirmation as well.

 

In case of any other questions, do not hesitate to contact us via Online Chat or Sending a message.

 


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