FAQ - PayBis


1. Register and verify your account.

2. Go to Exchange page and choose type of currency you want to spend.

3. Choose type of currency you want to receive.

4. Type in money amount you want to spend.

5. Press button Continue.

6. Fill in all essential information into the boxes marked with *.

7. Read and agree with Terms & Conditions and press button Continue.

8. Complete a payment using details provided in order description,those you can find in your Dashboard section.

9. Please wait while our operator will check your payment.

10. Check realtime status of your order over Dashboard.

A. You can verify your account following this page https://paybis.com/en/verification , but you will have to sign up first.

Some of the following documents might be required during verification process at Paybis.com

Identity Verification:
  • Government issued International Passport
  • Government issued Identity Card
  • Government issued Driving License 
  • Selfie with Identity Document
Address Verification:
  • Utility bill or Bank Statement, not olrder than 6 month
  • Paper versions or electronic versions are allowed
  • No modifications are allowed to the documents
Additional Verification Documents:
  • Photo of Credit Card (in specific cases, only when making payment with your Debit/Credit Cards)
  • Selfie with Credit Card (in specific cases, only when making payment with your Debit/Credit Cards)
  • Photo with printed or handwritten declaration (in specific cases, for high amounts)

A. It all depends on the chosen type of exchange. Please contact our Support Agents for details.

A. To get full access for all types of currencies you’ll definitely need to verify your account. In some specific cases you can complete exchange without verified account.

  • Visa/MasterCard credit/debit card is the fastest way to buy bitcoin on Paybis.com.
  • The first transaction usually takes up to 15 minutes, dependant on whether or not your KYC / Verification was automatically approved (correct personal details, good quality pictures of ID, not using TOR browsers, VPN’s or proxies).
  • Consequent transactions normally only take 5 minutes.

A. Yes, there are. For specific payment methods verification is required only from specific amounts. 
You can find the complete list of requirements here: https://paybis.com/verification/

A. You’ll need to upload a few copies of specific documents to confirm your identity.

A. We accept scanned copy of passport and utility bills in good resolution. For further information please go here.

A. No,if you already did a payment using details provided in order description,then this order is considered as completed and can't be canceled.

A. According to our rules it is only possible if payment wasn't sent out within 48 hours after submiting order with PayBis service.

A. Invent random symbol password and remember it, if you loose it you can always recover the pass via email. 

A. You can restore it using our Username reminder service.

  • For Visa/MasterCard credit/debit cards, limits are 20,000/50,000 USD per week/month.
  • For other digital wallet payments like Advanced Cash, Perfect Money and others, we allow up to 500,000 USD/EUR per week.
  • With EUR Sepa Bank transfers we allow up to 200,000 EUR of purchases per week.

A. You can restore it using our Password recovery service.

A. Just as with banks and other financial institutions, PayBis follows the rules and principles on the fight against money laundering. We reserve the right at any time to ask the evidence / proof of your address, or your personality, to provide uninterruptible operation. We will inform you in a timely manner if the need appears. 

Under the rules of the ID document data validation, verification can be successfully completed if the conditions of downloaded files will match our criteria: all files must be in high resolution (at least 150 dpi), on the picture with ID document should be captured only you.

1. User's selfie picture in front of a mirror holding in hands his ID document should be in high resolution.

2. Scanned copy of ID document or a picture of it should be in high resolution.

A. Just as with banks and other financial institutions, PayBis follows anti-money laundering guidelines and regulations. At some point in your time with us we may need to ask for address or ID proof in order to process your payments. Should we need this, we will notify you during the payment process.

In order to verify your address all documents should match listed creterias: full, readable and clear copy of the documents clearly showing your address and the date in the case of a letter. Documents should not be older than 3 months. Documets must be in colour high resolution (at least 150 dpi), all documents are issued in English (or Latin letters,otherwise certificated translation should be provided), all documents must be standard full-sized page (uncropped).

1. Utility bill - gas, electricity, phone (please note we can only accept landline and not mobile phone bills).

2. Bank or credit card statement (Must be a physical letter rather than an online statement).

3. Council tax or HMRC notification.

4. Other government or financial institution issued document.

  • For all payment methods that require KYC/Verification, you will have to submit your personal information, address and upload verification documents.
  • Your personal info should match your ID Documents.
  • The document should be uploaded in good quality, all four corners of the document should be visible, all text should be readable, do not use flashlights or web cameras. Max document size should be 5MB.
  • There are a few methods available to buy bitcoin without verification.
  • Amazon.com gift cards do not require verification.
  • The first levels of verification for Perfect Money and Advanced Cash and Payeer are granted automatically, thus you can make purchases of bitcoin without verification up to specific amounts.

A: The following Exchange Directions are available:

WebMoney -> OkPay (Automatic)

WebMoney -> PayPal (Manual)

WebMoney -> Money Gram (Manual)

Web Money -> Western Union (Manual)

PayPal -> Web Money (Automatic)

OkPay -> Web Moeney (Automatic)

Money Gram -> Web Money (Manual)

Western Union -> Web Money (Manual)

In order to make an Exchange Order please follow the process:

1. Home Page: Select a trade direction you need (e.g. PayPal -> Web Money) and enter the amount in "You Spend" or "Your Recieve" fields and press Continue.

2. Next you will be navigated to Order Details View: Please check that all information is correct and enter your WMZ Purse Nr into "Your WEBMONEY USD account details" field. (i.e. Z1234567890).

3. Read and if you agree check the "Terms and Conditions" checkbox.

4. Next you will be redirected to Payment system gateway (i.e. PayPal Payment web page). Enter your credentials there and proceed. Please note that you are entering credentials not on our website but on the Payment provider that you are using (i.e. PayPal). We do not have access to your accounts in any way.

5. As Result, you will be redirected back to PayBis page, review all info once again and press Pay with Payment Method button (i.e. Pay with PayPal). Afterwards your order will be processed and money transfered to our account.

6. You will get email notifications about your order.

     6a. If Exchange direction was Automatic, then payout will be made within 5-15 minutes. 

     6b. If Exchange direction was Manual, then payout will be made by our operators within 2-3h during our working time, or latest in 24h from payment date during our Workdays. 

7. After PayOut has been made, you will recieve email confirmation as well.


In case of any other questions, do not hesitate to contact us via Online Chat or Sending a message.


  • If you are selling US Gift Card for the first time on our website, please be aware that your transaction might be put on hold while we are processing it.
  • The processing time of Amazon gift cards with balance < 100$ is instant, >101$ will take up to 24 hours and >200$ will take up to 48 hours.
  • Walmart gift cards are processed within 24 hours with balance <100$. 101$-300$ will take up to 48 hours.
  • However, we will reconsider the waiting time with each subsequent transaction.
  • For all cards we require physical card picture and cash receipt, no exceptions made. 
  • Please note, in very rare cases the processing time could be longer then 48h, but you will be informed about that by email.
  • Please notice that we are working only with US residents.
  1. Choose type of the card from the list.
  2. Enter "Amount you deposit".
  3. Press "Start Exchange" button.
  4. Upload a photo of your card and a photo of your receipt.
  5. That's it!
What will happen with the pictures of my documents after I send them to You? How will these pictures be used? where do you store them and how can I be sure they won't be used to make me potential harm in future?

The photos that you upload are then shared with 3rd party partner to for KYC/AML and Document verification checks.
We can’t disclose the company name for security reasons, but the company is a worldwide leader in this segment.

The documents are stored on a secure server without public access to internet for safety reasons, even you after uploading the documents do not have an access to them to ensure that in case your account at paybis.com had been compromised, nobody would be able to get access to your personal information.

We are operating under European Union Data Protection Laws and are regulated by http://www.dvi.gov.lv/en/ with registration number #004344 as well as we are licensed as MSB in United States of America and are bound by United States Privacy Act.
A. We are collecting personal information and/or documents from our customers according to our KYC requirements and fraud prevention measures.
A. The verification is conducted automatically by our security system.
If your document is not recognized by our security system, the verification will be rejected and another document will be requested.  
A. The verification process is usually conducted within 15 minutes, but in some cases it can take up to 24 hours.
A. We cannot disclose exact list of document that accepted due to security reasons.
As practice shows, International Passports are accepted in ~95% of the cases from any country.
You may contact our support agents in order to get advised about a particular country or document.
A. Our Company is registered in UK with offices in London (UK) and Riga (Latvia).
  • Yes, you can buy Bitcoin Cash instantly by using your debit or credit card. The process usually takes 5-30 minutes if done correctly from the first attempt (most people don’t find this difficult).
  • During the transaction, you can specify any Bitcoin Cash wallet, for example, your own wallet or wallet on a website where you are making a payment with Bitcoins. 
  • Unfortunately not. Despite the fact that Bitcoin Cash itself is called anonymous cryptocurrency we ask our customers to identify themselves in order to comply with international AML requirements.
  • All countries are supported except the ones specified here.
  • Top 10 supported countries: United States, Germany, Canada, Russia, Ukraine, United Kingdom, India, Belarus, Australia, France.
Yes, there are 3 types of fees:
  • Receiving Payment Method fee (a fee that the Payment Service takes from Paybis for processing your payment)
  • Paybis fee (our fee that is taken for providing the service – our revenue)
  • Sending Payment Method fee (a fee that Paybis pays for sending funds to you)
  • Usually about 5-30 minutes with Credit/Debit Card, however, it depends on the specific payment method. For example, a bank transfer takes 1-3 business days.
  • Please also keep in mind that there could be delays in the Bitcoin network, which can cause longer confirmation times.
  • Yes, by using your debit or credit card. The process usually takes 5-30 minutes if done correctly from the first attempt (most people don’t find this difficult).
  • During the transaction, you can specify any Bitcoin wallet, for example, your own wallet or wallet on a website where you are making a payment with Bitcoins. 
  • Limits depend on the payment method used. For example, for credit cards, the limits are 20000 per day and 50000 per month in EUR/USD/GBP.
  • We are very serious about taking care of your privacy, please read our privacy policy.
  • For certain payment methods we require our clients to go through the KYC (know your customer) process.
  • The verification process is straightforward. You simply need to upload your Government ID (Passport, ID Card or Driving License) in good quality, to ensure that our automated system can process and approve it within 5 minutes
  • Paybis have an excellent reputation, which is proven by our client feedback. We are rated at 9.2 on Trustpilot, an independent and externally-audited review platform.
  • Unfortunately not. Despite the fact that Bitcoin itself is called anonymous currency we ask our customers to identify themselves in order to comply with international AML requirements.
  • Yes, as long as it has the Visa or Mastercard logo on it, and it allows international payments.

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