Career

CUSTOMER CARE REPRESENTATIVE

Your responsibilities would include:

  • Ensure to provide excellent customer service through online chat and e-mail in timely and accurate manner
  • Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
  • Analyzing customer need and provide him with best possible solution based on his interest
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Assist in training peers on improving customer support service.
  • Develop and maintain in-depth product knowledge
  • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

We are expecting:

  • Excellent Written English, customer service oriented, communication skills
  • Advanced experience working with Internet and various IT Systems at same time
  • Great multi-tasking and self-organizational skills
  • Blind and quick typing to ensure possibility to chat with multiple customers at same time
  • Possibility to work based on flexible schedule, as we are building up a team to ensure 24/7 support
  • Ability and desire to work in a team
  • Ability and desire to learn and become a true professional and help people on daily basis

The following experience is preferable and considered as advantage:

  • Experience working in Customer Care and Support organizations
  • Experience working with various Payment systems (e.g. PayPal, Credit Cards, BitCoin, etc.)
  • Any previous IT work experience

What we offer:

  • Exciting and challenging work in fast developing company
  • Great team of talented young people and experienced IT experts
  • Unique and trending industry, we are the only company in the Baltics working in this area
  • Competitive base compensation, Sales % based bonuses
  • Flexible working time that can be combined with Studies
  • We have ambitious plans for the next 2 years to become one of the best service in our business niche
  • Ability to realize your talent, learn new technology and gain unique experience

If you are interested:

  • applying please send your CV, motivation letter, links to work you have done and a comment about the timeframe for the project and answers to these questions to k.vasilenko@paybis.com
  • Why should we hire you?
  • What value you can you bring?
  • What are your looking to gain from our cooperation?
  • What motivates you?
  • What are your biggest strengths and weaknesses?
  • When can you start?

 

Working time  Full-time work
Location  Riga

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